Terms and conditions
The terms of sale apply to the purchase of goods and services between the buyer (hereinafter Consumer) and the company LELUMAA OÜ (hereinafter Web store bukubee-europe.com) from the BUKUBEE-EUROPE.COM online store. Legal information of LELUMAA OÜ: Saaremaa, Saaremaa parish, Käku village, Nelise, 93753 KMKR EE102341984 Contact information: firstname.lastname@example.org, tel: (+372) 56205982 In addition to these terms and conditions, bukubee-europe.com regulates the legal relations arising from the purchase of products in Estonia The Law of Obligations Act (hereinafter VÕS), the Consumer Protection Act (hereinafter TKS) and other legislation that are in force in the Republic. The online store bukubee-europe.com reserves the right to make changes to the terms of sale. These changes will be reflected on bukubee-europe.com.
All prices in the online store bukubee-europe.com include 20% purchase tax. The prices of the products sold in the online store bukubee-europe.com are indicated next to the products. A fee for the delivery of the goods is added to the price. All prices of goods sold in the online store bukubee-europe.com are in euros. The transport price is added to the purchase price according to the delivery method chosen by the Consumer (Omniva, Smartpost or DPD parcel machine). The delivery fee is displayed to the buyer when ordering. If the order has been placed before the terms of sale or prices have changed, the legal relations between the Consumer and bukubee-europe.com shall be governed by the terms and conditions in force at the time of placing the order. The online store bukubee-europe.com reserves the right to make changes in sales prices. These changes will be reflected on bukubee-europe.com.
Placing an order
After the sales contract enters into force, the online store bukubee-europe.com completes the order and hands it over to the company’s logistics partners for delivery. An order that has already been placed can no longer be canceled. The delivery times shown on the Bukubee-europe.com website are valid from the moment the order amount is received in the online store’s bank account. The average delivery time is 1-5 working days in Estonia. We deliver to other European Union countries within 7-14 working days, not longer than 21 days. In order to deliver without delay, care must be taken and true and valid data must be provided when entering the delivery data when placing the order. If the goods have not reached the Customer within a reasonable time, please contact us by e-mail email@example.com to check the accuracy of the recipient’s data. For orders that have not arrived at the addressee and have been returned by the logistics partner of Lelumaa OÜ, the money will be returned to the Customer within 7 working days from the day of delivery of the returned order. The online store bukubee-europe.com is not responsible for the delay in delivery of the goods if the goods have been delivered to the logistics partners on time, but the delay in delivery is due to circumstances beyond the control of the online store bukubee-europe.com.
Rights of returns
After receiving the order, the Consumer has the right to withdraw from the contract concluded in the e-shop within 14 days without giving a reason. If you wish to return the goods, you must first send your request to firstname.lastname@example.org. In the letter, please indicate the order number, the customer’s details and the product you wish to return. The goods to be returned must be undamaged, unused and in the original packaging. The Consumer returns the unsuitable goods at his own expense. If your purchase includes free delivery, but a partial return of the goods reduces the amount below the free delivery rate, the shipping cost of the goods will be deducted from the refunded amount. In case of defective and / or defective products, the product will be exchanged or returned at the expense of the Seller. The online store bukubee-europe.com will return the purchase amount to the consumer no later than 14 days after receiving the withdrawal application at the address of bukubee-europe.com
The online store does not refund the cost of shipping the product. Shipping cost are refundable in the event of a defect and/or defective product.
The online store bukubee-europe.com shall not be liable for damages caused to the Customer or delay in delivery of the goods if the damage or delay in delivery of the goods is due to circumstances beyond the control of the online store bukubee-europe.com.
Processing of personal
dataBy entering and confirming data in the online store, the Consumer grants the right to collect and process the Consumer’s personal data (name, contact telephone number, parcel delivery and / or home address, e-mail address) and forward personal data to the logistics partner for delivery. The online store bukubee-europe.com has the right to use the Consumer’s personal data (name, telephone number and e-mail address) to send direct marketing messages, if the customer has given the respective consent. They are also processed to address issues related to the provision of goods and services. The consumer has the right at any time to prohibit the collection and use of his personal data, unless this is necessary for the recovery of a claim arising from the contract or for the delivery of the goods. When paying for purchases with banks with encrypted data communication, the Consumer ensures the security of personal bank IDs and there is no access to them in the Online Store. Consumer’s right to turn to the Consumer Complaints Committee If the Online Store has refused to resolve the Consumer’s complaint or the Consumer does not agree with the solution offered by the Online Store and considers that his / her rights or interests have been violated, the Consumer may file a complaint with the Consumer Complaints Commission. The consumer may lodge a complaint himself or through a representative. The data of the Consumer Protection Commission are presented on the website of the Consumer Protection Board, in order to solve the problems arising in the Member States of the European Union, contact the European Union Consumer Advice Center.